Welcome to We Can We Will's Privacy Policy (“Privacy
Policy" or “Policy").
This Policy outlines We Can We Will (hereafter “we",
“us", or “our") practices in
relation to the storage, use, processing, and disclosure of personal
data that you have chosen to share with us when you avail the
products and services offered on or through the Platform (hereafter
“Services"). This Policy sets out the basis on
which any personal data we collect from or about you, or that you
provide to us, will be processed by us. Capitalised words in the
Policy shall have the same meaning ascribed to them in the Terms and
Conditions (“Terms"). Please read this Policy in
consonance with the Terms. By using our Services, you consent to the
collection, storage, use, and disclosure of your personal data, in
accordance with, and are agreeing to be bound by this Policy. This
Policy, together with any terms of the arrangement we have with you,
applies to your use of the Services.
- THE DATA WE COLLECT ABOUT YOU
- We collect different types of personal data
about you. This includes, but is not limited to:
- Identity and Profile Data,
such as your first and last name, username or similar
identifiers, title, passwords, purchases, sales or orders of or
through our Services, feedback, survey responses;
- Contact Data, including
email addresses, phone numbers, delivery addresses, billing
addresses, business addresses;
- Transaction Data, including
details of the Services you have availed and a limited portion
of the details related to the payments made in relation to the
Transactions which are shared with us by our partner payment
aggregator, UPI details and VPA details;
- Technical Data, which
includes your IP address, browser type, internet service
provider, details of operating system, access time, page views,
device ID, device type, frequency of visiting our website and
use of the Platform, website and mobile application activity,
clicks, date and time stamps, location data, and other
technology on the devices that you use to access the Platform.
- Usage Data which includes
information about how you use the Services, your activity on the
Platform, booking history, user taps and clicks, user interests,
time spent on the Platform and page views.
- Marketing and Communications
Data, including your preferences in receiving
marketing from us and our third parties and your communication
preferences.
- We also collect, use, and share aggregated
data such as statistical or demographic data for any purpose.
Aggregated data could be derived from your personal data but is
not considered personal data under law as it does not directly
or indirectly reveal your identity. However, if we combine or
connect aggregated data with your personal data so that it can
directly or indirectly identify you, we treat the combined data
as personal data which will be used in accordance with this
Policy.
- What happens if I refuse to provide my
personal data? Where we need to collect personal data
by law, or under the terms of a contract (such as the Terms),
and you fail to provide that data when requested, we may not be
able to perform the contract (for example, to provide you with
the Services). In this case, we may have to cancel or limit your
access to the Services.
- HOW DO WE COLLECT DATA ABOUT YOU?
- We use different methods to collect and
process data about you.
- Direct Interactions. You
provide us your personal data when you interact with us. This
includes personal data you provide when you:
- create an account or profile with us;
- use our Services or carry out other
activities in connection with the Services;
- enter a promotion, user poll, or online
surveys;
- request marketing communications to be sent
to you; or
- report a problem with the Platform and/or
our Services, give us feedback or contact us.
- Automated technologies or
interactions. Each time you visit the Platform or
use the Services, we will automatically collect Technical Data
about your equipment, browsing actions, and patterns. We collect
this personal data by using cookies, web beacons, pixel tags,
server logs, and other similar technologies. We may also receive
Technical Data about you if you visit other websites or apps
that employ our cookies.
- Information we receive from other
sources including third parties. We will receive
personal data about you from various third parties such as:
- Identity and Profile Data and Contact Data
from publicly available sources.
- Personal data about you from entities that
we have partnered with, in order to provide you Services.
- HOW DO WE USE AND DISCLOSE DATA WE COLLECT?
- We will only use your personal data when the
law allows us to. Most commonly, we will use your personal data
where we need to provide you with the Services, or where we need
to comply with a legal obligation. We use your personal data for
the following purposes:
- to verify your identity to register you as a
user, and create your user account with us on the Platform;
- to provide the Services to you;
- to monitor trends and personalise your
experience;
- to improve the functionality of our Services
based on the information and feedback we receive from you and to
improve our business and delivery models;
- to improve customer service to effectively
respond to your Service requests and support needs;
- to track Transactions;
- to send periodic notifications to manage our
relationship with you including to notify you of changes to the
Services, send you information and updates pertaining to the
Services you have availed, and to receive occasional company
news and updates related to us or the Services;
- to market and advertise the Services to you;
- to comply with legal obligations;
- to administer and protect our business and
the Services , including for troubleshooting, data analysis,
system testing, and performing internal operations;
- to perform our obligations that arise out of
the arrangement we are about to enter or have entered with you;
- to enforce our Terms; and
- to respond to court orders, establish or
exercise our legal rights, or defend ourselves against legal
claims.
- You agree and acknowledge that by using our
Services and creating an account with us on the Platform, you
authorise us, to contact you via email, phone, or otherwise.
This is to provide the Services to you and ensure that you are
aware of all the features of the Services and for related
purposes.
- You agree and acknowledge that any and all
information pertaining to you, whether or not you directly
provide it to us (via the Services or otherwise), including but
not limited to personal correspondence such as emails,
instructions from you, etc., may be collected, compiled, and
shared by us in order to render the Services to you. This may
include but not be limited to partner payment aggregator, other
service providers that we have partnered with for providing
Services, storage providers, data analytics providers,
consultants, lawyers, and auditors.
- You agree and acknowledge that we may share
data without your consent, when it is required by law or by any
court or government agency or authority to disclose such
information. Such disclosures are made in good faith and belief
that it is reasonably necessary to do so for enforcing this
Policy or the Terms, or in order to comply with any applicable
laws and regulations.
- TRANSFER OF PERSONAL DATA
- We comply with Applicable Laws in relation
to storage and transfer of data. Strictly subject to the RBI's
guidelines and regulations, we may, where the law permits,
transfer and store the information and personal data you provide
to us in countries other than India. This may happen if any of
our servers are from time to time located in a country other
than India, or any of our service providers is located in a
country other than India.
- If you use the Services while you are
outside India, your information may be transferred, subject to
Applicable Laws, to a country other than India in order to
provide you with the Services.
- By submitting your information and personal
data to us, you agree to the transfer, storage, and processing
of such information and personal data outside India in the
manner described above.
- THIRD PARTY SERVICES
- Our Services may, from time to time, contain
services provided by or links to and from the websites of our
partner networks, advertisers, and affiliates (“Third
Party Services”). Please note that the Third Party
Services that may be accessible through our Services have their
own privacy policies. We do not accept any responsibility or
liability for the policies or for any personal data that may be
collected through the Third Party Services. Please check their
policies before you submit any personal data to such websites or
use their services.
- COOKIES
- Cookies are small files that a site or its
service provider transfers to your mobile phone or computer's
hard drive through your web browser (if you allow) that enables
the site or service providers' systems to recognise your browser
and capture and remember certain information.
- We use cookies to enable sessions and to
help us understand and save your preferences for future visits,
keep track of advertisements, and compile aggregate data about
site traffic and site interaction so that we can offer better
site experiences and tools in the future. We may contact
third-party service providers to assist us in better
understanding our site visitors. These service providers are not
permitted to use the information collected on our behalf except
to help us conduct and improve our business.
- Additionally, you may encounter cookies or
other similar devices on certain pages of the Services that are
placed by third parties. We do not control the use of cookies by
third parties. If you send us personal correspondence, such as
emails or letters, or if other users or third parties send us
correspondence about your activities in relation to the
Services, we may consolidate such information into a file
specific to you.
- DATA SECURITY
- We implement appropriate security measures
and privacy-protective features on our Platform including
encryption, password protection, call masking, and physical
security measures to protect your personal data from
unauthorised access and disclosure, and follow standards
prescribed by applicable law.
- Where you have chosen a password that
enables you to access certain parts of the Services, you are
responsible for keeping this password secret and confidential.
We will not be responsible for any unauthorised use of your
information, or for any lost, stolen, or compromised passwords,
or for any activity on your user account due to such
unauthorised disclosure of your password. In the event your
password has been compromised in any manner whatsoever, you
should promptly notify us to enable us to initiate a change of
password.
- DATA RETENTION
- You are aware that your personal data will
continue to be stored and retained by us for a reasonable period
or for such period of time as permitted under Applicable Laws,
after we accomplish the purpose for which it was collected.
- USER GENERATED CONTENT
- We invite you to post content on our
Platform, including your comments, feedback, pictures, or any
other information that you would like to be made available on
our Platform. Please note that such content will be available to
all visitors to our Platform and may become public. We cannot
prevent such information from being used in a manner that is
contrary to this Policy, applicable laws, or your personal
privacy, and we disclaim all liability (express or implied) in
this regard. Further, you agree to comply with all applicable
laws in relation to the content uploaded or otherwise shared by
you on our Platform. You understand and acknowledge that you
will be solely responsible for any information published by you
on our Platform that violates applicable laws.
- BUSINESS TRANSITIONS
- You are aware that in the event we go
through a business transition, such as a merger, acquisition by
another organisation, or sale of all or a portion of our assets,
your personal data might be among the assets transferred.
- CHANGE IN PRIVACY POLICY
- We keep our Policy under regular review and
may amend this Policy from time to time, at our sole discretion.
- The terms of this Policy may change and if
it does, these changes will be posted on this page and, where
appropriate, notified to you by email. Please ensure that you
review this Policy regularly.
- GRIEVANCE OFFICER